Job Introduction
We believe that a great team is the key to providing a welcoming, memorable experience for every customer. If you love providing excellent service with a smile and you are ready to lead a team to excellence, this is your chance to find your place at Chestnut Bakery.
Join us and bring your unique talents to a team that’s as committed to excellence as it is to each other. Together, we’re crafting something truly special!
Are you ready to be part of our amazing team and take the next step in your career? Apply to be our next Assistant General Manager today!
Role Responsibility
As our Assistant General Manager, you’ll be second-in-command at one of London’s most loved artisanal bakeries—supporting the day-to-day operations while cultivating an energised, engaged, and high-performing team.
You will:
- Lead by example
Set the tone for service, product quality, and team morale. - Support team development
Coach and inspire the team through daily briefs, one-to-ones, and on-the-job learning - Uphold our standards
Maintain excellent food safety, cleanliness, and guest experience across every shift - Drive performance
Help track sales, manage labour budgets, reduce waste, and optimise every trading day - Nurture our culture
Bring our values to life: Community - Authenticity - Inspiration - Craftsmanship - Stay future-focused
Contribute ideas, spot opportunities, and support upcoming projects or new store openings
The Ideal Candidate
We’re looking for a passionate, grounded leader—someone who balances warmth and operational sharpness, and who’s excited to roll up their sleeves and help shape the future of Chestnut Bakery.
You’ll thrive with us if you:
- Have at least 2 years’ experience in a senior hospitality role (ideally in a café, bakery,)
- Love creating memorable guest moments—from a warm welcome to a perfect pastry recommendation
- Communicate clearly and kindly, with both your team and our guests
- Bring a can-do spirit, curiosity, and resilience—even on the busiest brunch shift
- Feel confident managing rotas, budgets, daily P&L, and driving commercial results
- Are passionate about developing people—coaching, motivating, and celebrating their growth
- Take pride in high standards—product presentation, service consistency, and team culture
- Understand the bigger picture, and help bring the Chestnut vision to life on the shop floor
Package Description
As a valued member of our team, you’ll enjoy:
- Private Health Cashback for peace of mind.
- Wagestream access to manage your earnings flexibly.
- A strong focus on work-life balance – no late evenings!
- Free food during your shift and 40% discount across all our sites.
- Unlimited coffee to keep you energised.
- A paid day off for your birthday.
- Refer a Friend scheme with generous bonuses.
- Pension scheme and Cycle to Work opportunities.
- Development and career progression, 85% of all our management roles are filled internally.
- Service-based holiday accrual for long-term team members.
- Participation in our Tronc scheme.
About the Company
Chestnut Bakery is a double award-winning bakery that takes pride in its artisanal approach to baking. With roots in Belgravia and a growing presence across Central London, we’re on a mission to craft exceptional baked goods using the freshest ingredients and traditional techniques. At Chestnut Bakery, we celebrate the art and science of baking. Our team is committed to quality, authenticity, and creating an inclusive, supportive workplace.
We take pride in being an employer of choice, offering opportunities for growth, recognition, and work-life balance.
